Maintenance & Support

We believe in giving our customer ongoing and adequate IT support which every business inevitably needs for smooth functioning in today's technology driven world. Software fall-outs are by no means uncommon and professional preservation and apt support are key tools to deal with them.

We have a dedicated team which works very hard, round the clock wherever required, to provide maintenance and support services to our valuable customers, to ensure smooth functioning of their business operations. The nature of services may range from regular yet essential activities like user account management and password resets, to taking care of the public site of a multinational banking organization, which of course can't afford downtime or any issues hindering the provision of core services. Timely resolution of issues and bugs and rapid implementation of enhancements required by the business are core principles of our support strategy, and our devoted team will go to any length to preserve them.

We invest considerable time and efforts to understand our customers business, and we are always keen to provide them timely, reliable and efficient support services, which are second to none in the market. Customers can choose the support plan best suited to the nature of their business and their budget. Understanding customer's needs and the urgency of the situation whenever required, prioritizing requests which are preventing smooth functioning of business operations, reporting of stats on a regular basis so that our customers have a clear idea of the value provided by our services at any point in time, as required by the service level agreement we sign with the clients, are some of the key aspects of our working style.